So, today was Osaka's birthday. :] We had a mostly pleasant day, ending on a sour note. Started with running to Target for prescriptions, then down to our favorite shopping complex for lunch and to pick up Warriors Orochi for Xbox360 for her. Then we took a cab to the mall and went and saw The Avengers (WHICH WAS AWESOME) and finished up with dinner at Moes's for delicious giant burritos.
Then we waited almost 2 hours for a cab home. :/ That would be the sour
note. I sent this e-mail to the "management" address listed for the cab
company on their website.
To Whom it may concern,
I'm writing this because my attempts to call and discuss this with the
dispatcher failed, as no one answered for five minutes, each time I
This evening I called for a cab at 8:10pm, requesting a cab. I was told
the wait would be between 15-20 minutes, which is fine. I frequently use
YellowCab and rarely have frustrating results, to the point I've got
the number on speed dial.
This evening however, we (my roommate, her son, and myself) waited a
total of an hour and a half before our cab finally showed up. At the
forty minute mark, I called Yellowcab back to see what was going on,
when the cabby called me to say he was on the way. No estimation of
time, hung up before I could ask how close he was. I called him back ten
minutes later, asking where he was, in relation to us. He got irritable
and made excuses that he was all the way on the other side of town and
that he was stuck in traffic on Lynnhaven Parkway. He told me five
minutes. He showed up 20 minutes later.
We saw three separate yellowcabs pass in that time period, and Lynnhaven
parkway was DESERTED. When we got in the cab, he remarked sarcastically
"How's it feel to be in a one cab town?" Then proceeded to be rude, ask
invasive questions, and insist that I had cheated on my spouse. My
roommate's son was exhausted as at this point it was nearly 10pm, and he
was in tears. It was cold outside, and we'd been waiting outside for
over an hour at that point.
As we reached our destination he took a personal call which caused him
to nearly miss our stop, and then left the meter running, after he
stopped and I was attempting to pay. The fare was at $7.45 when he
stopped, and at $8, when he gave me the change.
I generally have good service with Yellowcab, I tip well, I enjoy most
of the cabbies. I would like to file a formal complaint, about this
particular cab driver but I don't know how to identify him aside from
the date and time of my initial call, which you can verify with the
dispatcher. My phonenumber is ***-***-****.
If I ever have service this bad again, from this company, I will not be using your service again.
Thank you for your time.